Shipping and Return Policy

Shipping Options

USA Shipping Options
Within the USA, our standard shipping method is USPS Priority Mail. We ship from Portland, Oregon and Priority Mail gets to almost anywhere in the Continental US in 2-3 business days.

If you need your shipment faster than that, you may use USPS Express Mail service for an additional fee (please note that there are some regions of the country that USPS cannot guarantee overnight delivery. We have found that when this is the case, the item is usually delivered on the second day).

You will always have the option of changing shipping methods at Checkout Time.  

International (non-USA) Shipping Options
We ship International orders using USPS Global Priority Mail. We now ship to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Israel, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, and United Kingdom.

The shipping rates are determined based on the total weight of your order and which International shipping zone you are in. International shipping charges start at $17.50 and average about $25-$30 for a full kit (jersey and shorts). You will be presented with the correct shipping charges during the check-out process and before you are required to enter your credit card information. We will only ship to the billing address listed on your credit card and do not allow separate billing and shipping addresses for International orders.

Your country may charge import duties. It is your responsibility to find out how much you may have to pay before ordering. Contact your postal provider or ministry of customs for this information. By placing your order, you acknowledge that you understand and accept that you are liable for these charges and are willing to pay them.

Warehouse Pick Up
For our local Portland, OR area customers, we offer a free warehouse pickup option. Call us at 503-288-6430 to make sure items are in stock and to arrange for pick-up at our warehouse.

Other Shipping Information
Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for approval before your order is shipped.

Orders for products that are in stock will ship within 24 hours. Note that we are closed during the weekend and national holidays, and that orders placed during a holiday or on the weekend will be processed and shipped the next business day.

Due to the seasonal nature of clothing, some items may be out of stock or no longer available. If this is the case, we will notify you and provide you with an ETA or other options for your order.

Package Tracking

All orders are shipped with a tracking number. You will receive an email when your order ships which will include the tracking number.

• USPS shipments can be tracked here.

Exchange / Returns Policy
If you are not satisfied with your purchase, call Veloclothes at 1-888-288-6430 for an RMA. Ship the item to the address below using a trackable shipper (UPS, US Postal, Fed Ex, DHL) to our offices for exchange or a refund (excluding shipping).

Please note the reason for the return, make a copy of your receipt for your records, and include the original receipt (email confirmation receipt or packing slip included with order) with your return.

Items that have been worn/used, are missing tags, or have passed the 30 day mark, will not be accepted for return or exchange. If and only if, there is a manufacturer defect, we will be happy to exchange your product for you within 90 days from date of purchase.

Note that:

1. All returns are subject to a 15% restock fee.
    
2. Items purchased on sale with a discount of more than 15% are considered closeout items and are not returnable for credit, but may be exchanged for a different size if we have the size in stock at the time of exchange.

If you have any question about sizing, please call us at 1-888-288-6430 and we can help you make sure that you get the correct size at the time of your order.

We do not reimburse for return shipping costs. However, on exchanges, we pick up the cost of shipping the replacement item back to you via USPS Priority. We strongly recommendend that you use a traceable shipping method when shipping. Veloclothes is not responsible for lost or undelivered returns.

Out of Stock
Some of our items in our catalog are part of seasonal production runs, and are imported from Europe. Once these items go out of stock they may not be available again. Should this be the case, we will contact you and provide you with options. You will never be charged for an order that cannot be filled.

Should we need to complete your order using more than one shipment, you will only be charged for the first shipment. Veloclothes will pay for any additional shipments for that order.

Sales Tax
Veloclothes ships from Oregon, a sales tax free state. If your state requires you to track your online purchases for taxation, you will be solely responsible for doing so.